Welcome to HelloGov, Inc
HelloGov is not affiliated with any United States government agency or department. We are a private company that uses AI to simplify the application process for customers who need government documents and connect them with registered hand-carry couriers through our marketplace to expedite the delivery. Customers have the option to apply for themselves directly through the State Department website. The fee for our services does not include any government application, filing or photo fees.
Refund Policy
Effective: February 22, 2024
Updated: June 11, 2025
HelloGov AI, Inc. (“HelloGov”) offers a 48-hour refund policy. You are entitled to a full refund if you cancel within 48 hours of purchase and your application packet has not been generated.
1. 48-Hour Trial Period and Refund Eligibility
You are entitled to a full refund within 48 hours of your purchase, provided you have not yet generated your application packet.
Once either (i) the 48-hour period elapses or (ii) you generate your application packet—whichever occurs first—you are no longer eligible for an automatic refund.
2. Requesting a Refund
To request a refund, contact us via chat, sms or phone. Each request is reviewed individually to ensure fairness and customer satisfaction. If eligible, you’ll receive an approval by email for confirmation.
3. Refund Conditions
- Within 48 Hours & No Application Packet Generated: Full refund.
- After 48 Hours or Application Packet Generated: No automatic refund. Requests will be reviewed on a case-by-case basis, and refunds may be issued at HelloGov’s sole discretion.
4. Service Commitment and Limitations
HelloGov’s responsibility is limited to preparing and delivering your application materials to a courier. Once transferred, responsibility for processing and delivery passes to the appropriate government agency or third-party provider. Refunds cannot be issued for circumstances beyond HelloGov’s control, including but not limited to:
- Government processing delays or closures
- Third-party delivery or handling issues
- Flight cancellations or travel disruptions
- Passport or visa procurement complications, including regulatory or policy changes
- Errors, omissions, or incomplete information submitted by the customer
We stand behind our service and our commitment to deliver your prepared materials, subject to the limitations outlined above.
5. Liability and Dispute Terms
HelloGov’s maximum liability to any customer shall not exceed the total amount of fees actually paid to and collected by HelloGov. No guarantees or warranties, express or implied, are provided beyond what is stated in this policy. Under no circumstances shall HelloGov be liable for any direct, indirect, incidental, or consequential damages.
All disputes or claims shall be brought exclusively in the state or federal courts located in Miami, Florida, and governed by the laws of the State of Florida. By using HelloGov’s services, you agree not to dispute any charges with your bank or payment provider and to resolve all issues directly with HelloGov.
6. Services Covered
This policy applies to all HelloGov services, including:
- Passport processing
- Travel visa applications
- DMV title & registration
- Immigration services
7. Acknowledgement
By using HelloGov’s services, you agree to this refund policy and acknowledge its terms. Our goal is to provide clear, fair, and transparent service at every stage of the customer journey.